Refund policy

REFUND POLICY

Sayer CNC

This Refund Policy (‘Policy’) applies to all purchases from us, unless stated otherwise.

(1) CUSTOMER SATISFACTION IS OUR PRIORITY

At Sayer CNC, customer satisfaction is our priority

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (‘Policy’)

Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian

Consumer Law.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(2) AUSTRALIAN CONSUMER LAW

Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be excluded under the Australian

Consumer Law. For major failures with the service, you are entitled:

- to cancel your service contract with us; and

- to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. Ifa failure

with the goods or a service does not amount to a major failure, you are entitled to have the failure

rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to

cancel the contract for the service and obtain a refund of any unused portion. You are also entitled

to be compensated for any other reasonably foreseeable loss or damage from a failure in the

goods or service.

We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers

when they buy products and services.

If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it

provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the

Australian Consumer Law will prevail

Further information about the Australian Consumer Law and these Consumer Guarantees is

available from the website of the Australian Competition and Consumer Commission.

If a product or service which you purchased from us has a major failure (as defined in the

Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be

entitled to compensation for any reasonably foreseeable loss or damage resulting from that major

failure

If a product or service which you purchased from us has a failure which does not amount to a

major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the

goods repaired or replaced

(3) CHANGE OF MIND

In the event that you receive the products or services which you purchased, as stated, but you

simply change your mind, we may, at our discretion, offer you a refund or exchange provided that:

You notify us within days of receipt.

In the case of products, you return the said product in its original packaging
In the case of products, the said product has not been used,

In the case of products, the said product has not been damaged.

In the case of services, the services have not already been performed,

We only provide refunds for changes of mind in relation to some products or services. In

particular, we provide refunds for changes of mind in relation to the following products or services:

Unused and in sellable condition

(4) PRODUCTS DAMAGED DURING DELIVERY

In the event that a product which you ordered is damaged during delivery. Please contact us as soon as possible.

Any damaged product must be returned in the condition it was in when you received it,

together with any packaging and other items which you received with the damaged product.

We will organise to repair the damaged product or to collect it and replace it with an

equivalent product, or to provide a refund, provided that you contact us within the following time

from the date you received the product: 30days

(5) EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:

You misused the said product in a way which caused the problem.

You knew or were made aware of the problem(s) with the product or service before you

purchased it.

You asked for a service to be done in a certain manner, or you asked for alterations to a

product, against our advice, or you were unclear about what you wanted.

Any other exceptions apply under the Australian Consumer Law.

(6) SHIPPING COSTS FOR RETURNS

In the event that a product you purchased fails to meet one or more Consumer Guarantees under

the Australian Consumer Law we will bear any costs of shipping the said product (the ‘Returned

Product’) back to us, as well as any costs of shipping any replacement product to you

If the Returned Product can easily be posted or returned, then you are responsible for organising

for the Returned Product to be returned to us. If the Returned Product is eligible for a repair,

replacement or refund under the terms of this Policy (including under the Australian Consumer Law)

then we will reimburse you for the reasonable postage, shipping or transportation costs for the

Returned Product.

If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and

returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of

this Policy (including under the Australian Consumer Law), then we will organise for the postage,

shipping, transportation or collection of the Returned Product, at our cost.

In the event that we organise and pay for the inspection, postage, shipping, transportation or

collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund

Under the terms of this Policy (including under the Australian Consumer Law), then you will be

required to pay the costs of any inspection, postage, shipping, transportation or collection of the

Returned Product.

(7) RESPONSE TIME

We aim to process any requests for repairs, replacements or refunds within 80 days of having

received them.

(8) HOW TO RETURN PRODUCTS

You may contact us to discuss a return using the details at the end of this Policy.
We will pay any refunds in the same form as the original purchase or to the same account or

credit card as was used to make the original purchase, unless otherwise determined in our sole

discretion.

You must provide proof of purchase in order to be eligible for a refund, repair or replacement.

You may be required to present a government issued identification document in order to be

eligible for a refund, repair or replacement.

(9) CONTACT US

If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may